Desktop Support Technician
PeoplePlusTech Inc.Manila, Philippines • Cebu, Philippines
Posted April 7, 2026
Contract / Temporary
About the Company
PeoplePlusTech Inc. is a leading Business Process Outsourcing (BPO) provider specializing in IT consulting, staff augmentation, managed operations center, custom development, data entry, software development, maintenance, transcription, and accountancy services. The company offers high-quality, efficient solutions to reduce overhead costs, increase productivity, and focus on core business functions. With a commitment to quality and client satisfaction, PeoplePlusTech ensures specialized attention and lower rates for critical back-office operations.
Job Description
We are looking for a Desktop Engineer to deliver high-quality end-user support within a dynamic enterprise environment.
Requirements
- Provide onsite and remote end-user support through an established ticketing system, ensuring timely resolution within defined SLAs
- Diagnose and resolve hardware, software, and connectivity issues affecting desktops, laptops, and peripheral devices
- Support user account administration and access-related concerns within a domain environment
- Perform IT asset inventory validation, tracking, and documentation in accordance with internal processes
- Manage and respond to user communications via email and chat channels with professionalism and clarity
- Ensure all endpoints comply with security, patching, and configuration standards set by the organization
- Escalate complex or unresolved issues to appropriate support groups while maintaining ownership and follow-through
