The Territory Manager is a key role responsible for driving revenue growth and profitability of the territory. This role involves day-to-day operations, supervisory and staff development, team building, conflict resolution, monitoring operations, and managing financials.
Requirements
- Manage territory profit and loss (P&L)
- Monitor performance metrics and financial data to assess and improve operational effectiveness
- Identify, prioritize and resolve operational issues
- Oversee day-to-day operations
- Maintain branch appearance in alignment with company standards
- Promote and ensure a culture of safety
- Manage workers compensation claims
- Accountable for compliance with organizational standards, customer requirements, as well as federal, state and local regulations
- Streamline processes for operational excellence
- Lead change initiatives and adopt new systems
- Promote a Safe Workplace by conducting on-site safety visits, performing associate check-ins, and ensure personal protective equipment (PPE) is accessible to associates
- Lead investigations for worker's compensation claims
- Conduct new hire orientations at customer locations as needed
- Represent the company at local job fairs and build relationships with community partners, including unemployment offices
- Manages territory staff including hiring, scheduling and assigning work, reviewing performance, and recommending promotions, transfers, demotions or terminations
- Set performance goals and professional development plans
- Lead team building and staff development activities
- Strategize and drive grass-roots recruiting in local markets when needed
- Retain and expand existing customer accounts
- Monitor customer feedback and recommend strategies to improve the customer experience
- Travel to customer sites for sales and safety needs
- Troubleshoot customer service issues and provide resolutions
- Use existing data and dashboard to identify and re-engage with past billing customers
- Support existing customer base to drive additional sales
- Create price quotes for prospective customers
- Understand local market conditions and support current and prospective sales opportunities
- Ensure leads sourced by Sales Enablement are followed up on – when applicable
Benefits
- 6 paid holidays
- 1 paid floating holiday
- up to 20 days of Paid Time Off per year
- Medical/Dental/Vision insurance
- Company-matching 401(k)
- Employee Stock Purchase Program
