The Territory Manager is a key role responsible for the day-to-day operations and well-being of the branch in the territory. This role is accountable for driving revenue growth and profitability of the territory.
Requirements
- Manage territory profit and loss (P&L).
- Monitor performance metrics and financial data to assess and improve operational effectiveness.
- Identify, prioritize and resolve operational issues.
- Oversee day-to-day operations.
- Maintain branch appearance in alignment with company standards.
- Identify high-priority tasks and assign them to team members for timely and successful completion.
- Promote and ensure a culture of safety.
- Manage workers compensation claims.
- Accountable for compliance with organizational standards, customer requirements, as well as federal, state and local regulations.
- Streamline processes for operational excellence.
- Lead change initiatives and adopt new systems.
- Promote a Safe Workplace by conducting on-site safety visits, performing associate check-ins, and ensure personal protective equipment (PPE) is accessible to associates.
- Lead investigations for worker's compensation claims
- Conduct new hire orientations at customer locations as needed.
- Represent the company at local job fairs and build relationships with community partners, including unemployment offices.
- Manages territory staff including hiring, scheduling and assigning work, reviewing performance, and recommending promotions, transfers, demotions or terminations.
- Set performance goals and professional development plans.
- Lead team building and staff development activities.
- Strategize and drive grass-roots recruiting in local markets when needed.
- Retain and expand existing customer accounts.
- Monitor customer feedback and recommend strategies to improve the customer experience.
- Travel to customer sites for sales and safety needs.
- Troubleshoot customer service issues and provide resolutions.
- Use existing data and dashboard to identify and re-engage with past billing customers.
- Support existing customer base to drive additional sales.
- Create price quotes for prospective customers.
- Understand local market conditions and support current and prospective sales opportunities.
- Ensure leads sourced by Sales Enablement are followed up on – when applicable.
Benefits
- 6 paid holidays
- 1 paid floating holiday
- 20 days of Paid Time Off per year
- Medical/Dental/Vision insurance
- Company-matching 401(k)
- Employee Stock Purchase Program
