Student Success Manager
peopleworthCape Town, Western Cape, South Africa
Posted May 7, 2026
Full Time
About the Company
No company description available.
Job Description
We are seeking a Student Success Manager to help learners thrive in their professional learning journey within a digital education environment.
Requirements
- Act as the primary point of contact for learners from onboarding through course completion
- Conduct 1:1 and group learner support sessions across multiple time zones
- Guide learners in structuring study plans and managing progress toward completion
- Identify and address learning or engagement challenges early, offering practical solutions
- Maintain clear and responsive communication via email, chat, and video calls
- Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met
- Monitor learner performance and engagement using tracking tools and reports
- Collect and analyse learner feedback to recommend process improvements
- Provide alumni support and foster a sense of community among past participants
Benefits
- Collaborative, people-centred performance culture
- Opportunity to contribute to meaningful learner outcomes in a growing digital education sector
- Professional growth within a purpose-driven Employer Group