As F&B Supervisor, the person is responsible for managing the daily service and operations at property F&B outlets, including opening and closing responsibilities, delivering exceptional guest service, and maximizing AGC and revenue.
Requirements
- Understand the mission, vision, and goals of the hotel.
- Prioritize and work efficiently with limited supervision.
- Communicate the primary language(s) used in the workplace.
- Use of Personal Protective Equipment as needed for duty assigned and with use of required tools and equipment.
- Maintain confidentiality of guest information and pertinent hotel data.
- Supervise the shift and day-to-day operations to ensure exceptional guest service.
- Work closely with department managers to control labor and productivity.
- Review work assignments of employees and make adjustments as business needs.
- Communicate throughout the day with F&B Outlets and other departments to ensure total guest satisfaction.
- Hold a pre-shift meeting with staff before reporting to stations.
- Consistently monitor the performance of associates regularly and assist the department manager in providing feedback.
- Supervise the staff and handle associate situations.
- Maintain efficiency in the operation of the staff with a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
- Ensure that tables are cleared promptly.
- Ensure proper settlement of checks.
- Ensure food quality and orders are delivered on time.
- Handling guest complaints or special requests and communicating to management when necessary.
- Be capable of training and performing all duties required of all food and beverage outlet employees.
- Control payroll costs in food and beverage outlets.
- Responsible for ordering food and supplies and maintaining monthly inventory.
- Ensure all associates are safety conscious and trained in safe work practices.
- Follow 4 Keys service standards, standard operation procedures, and safety standards.
- Follow safety and security procedures.
- Work cohesively with co-workers and all departments as part of a team.
- Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
- Adhere to attendance and reliability standards.
- Follow all additional duties as assigned by management.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off
