Housekeeping Supervisor

The Housekeeping Supervisor is responsible for managing the daily operations of the Housekeeping and Laundry departments, ensuring cleanliness and productivity standards are met, and providing exceptional guest service.

Requirements

• Comply with Brand standards and OSHA regulations
• Manage daily operations of Housekeeping and Laundry departments
• Conduct regular inspections of guestrooms
• Prepare and monitor VIP rooms and special guests
• Coordinate department activities with other departments
• Maintain logs and room status
• Assign or reassign room lists to room attendants
• Support and supervise houseperson and laundry attendants
• Issue keys to authorized personnel
• Train on cleanliness standards
• Lead daily stand up and pre-shift meetings
• Promote hotel rules and regulations
• Monitor quality and cleanliness standards
• Demonstrate knowledge of job-relevant issues
• Manage lobby areas
• Provide services above and beyond for customer satisfaction and retention
• Ensure associates have necessary supplies and equipment
• Serve as a role model to demonstrate appropriate behaviors
• Carry out supervisor responsibilities
• Train and develop associates on 4 Keys service standards
• Ensure all associates are safety conscious and trained in safe work practices
• Foster open channels of communication
• Follow all additional duties as assigned by management