As a Room Attendant/Housekeeper, you are responsible for cleaning guest rooms and other public areas to uphold the hotel's service standards. You are a team player who is dedicated to completing all job functions while maintaining excellent customer service and positive coworker interactions.
Requirements
- Ensure bathroom is cleaned with proper chemicals, standards and fully stocked with guest supplies.
- Ensure bed is properly made the with brand required clean linen and pillows.
- High & low dust, sanitize all surfaces with appropriate chemicals and clean walls, windows, inside of PTAC unit vent.
- Report matters needing maintenance and items that need to be removed from rooms, such as refrigerators, rollaway and cribs.
- Complete special projects of a deep cleaning nature.
- Ensure linen cart is stocked with needed supplies and tools.
- Vacuum, mop and clean floors.
- Anticipate guests' needs, respond promptly and acknowledge all guests service requests.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers.
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Remove all dirty terry and linen and replace with clean par to designated layout.
- Replace all guestroom items required by SOP and room type.
- Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.
- Complete reoccurring projects to ensure rooms are housekeeping department cleanliness
- Refurnishes room with supplies, towels etc. as required.
- Return and restock cart at end of shift.
- Turn over any lost and found items from guest rooms to the Supervisor.
- Follow 4 Keys service standards, standard operation procedures, and safety standards.
- Follow safety and security procedures.
- Work cohesively with co-workers and all departments as part of a team.
- Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
- Adhere to attendance and reliability standards.
- Follow all additional duties as assigned by management.
