Manager of Customer Success - US Remote

PerfectServe is seeking a Manager of Customer Success to lead a team driving customer adoption, value realization, retention, and operational excellence across a defined customer segment. The role involves coaching, technical guidance, and strategic direction to ensure team performance and customer outcomes.

Requirements

• 4+ years in Customer Success, Account Management, or a related SaaS leadership role.
• 2+ years of people management experience with a focus on coaching, mentoring, and team development.
• Proven track record of driving customer retention, adoption, and revenue growth.
• Strong technical acumen and troubleshooting skills, with the ability to translate complex concepts into customer value.
• Exceptional verbal, written, and presentation skills, with experience engaging executive stakeholders.
• Demonstrated success in leading process improvements in dynamic, cross-functional environments.
• Familiarity with clinical workflows, healthcare communication, or LEAN methodologies.
• Ability to travel up to 25%.

Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities