Associate OneSource Service Support Specialist
PerkinElmerYokohama, Japan
Posted October 19, 2023
Full Time
About the Company
For 85 years, PerkinElmer has pushed the boundaries of science in our food, industrial, life science and environmental markets. In addition to innovative laboratory technologies, our OneSource services division delivers a highly trained, experienced, and collaborative team of service engineers with solutions scalable and customizable to serve laboratory needs. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better. PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products. Science with Purpose. Learn more at www.perkinelmer.com.
Job Description
PerkinElmer is seeking an Associate OneSource Service Support Specialist to develop client relationships, plan service delivery, and drive proactive service and support mechanisms to reduce client downtime and support costs.
Requirements
- Develop client relationships and understand client business and product installations to identify service needs
- Plan service delivery and drive use of proactive service and support mechanisms
- Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues
- Collaborate with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance