Shop Foreperson (Evenings)

The Shop Foreperson oversees a team of service technicians, ensuring work is completed on time, safely and in a cost-effective manner.

Requirements

• Lead a team and create a positive work environment with open communication
• Mentor employees, especially junior apprentices
• Ensure quantity and quality of work performed by the service department to meet and exceed customer satisfaction
• Supervises and distributes work to service technicians
• Ensure work is completed timely, cost-effectively and safely
• Provides technical expertise and support
• Completes service requests discussing problems with customer and Technicians
• Assist Technicians to perform and correct repairs
• Mentors Technicians, assists with training where needed
• Ensures superior customer and employee relations
• Maintains optimal quality of products and services
• Assist in trouble shooting problems and road test vehicles when required
• Staying current with repair procedures/recalls/bulletins etc. and forwarding information to appropriate personnel
• Take customer complaints or request for the required repairs
• Assign work to the Technicians and supervise the repairs
• Review repair orders them and explain the completed repairs and cost to the customer
• Forward warranty work orders to Warranty Administrator for processing, including extended warranty registrations.
• Forward repair orders that meet requirements to Credit Department for lien checks

Benefits

• Extended Health & Dental Benefits
• Premiums Paid by Employer
• Employer Contribution Pension Plan
• Growth Opportunities
• Paid Training
• Long term job security
• Employee Assistance Program
• Telus Health Virtual Care