Supervisor - Customer Complaints & Regulatory Affairs

The Philadelphia Gas Works is looking for a Supervisor - Customer Complaints & Regulatory Affairs to oversee the day-to-day functions related to receiving and handling calls and/or inquiries from city & state public officials regarding constituent concerns and inquiries. The successful candidate will have leadership ability, knowledge of public utility regulations, and strong communication skills.

Requirements

• Associate degree in Business Administration, Accounting or other related fields of study
• 3 to 5 years of directly related experience working in the utility industry
• Knowledge of the Public Utility Commission Chapter 56, federal, state, and local regulations governing low-income programs
• Leadership ability with willingness to lead, take charge, and offer opinions to provide guidance and motivate subordinate employees
• Knowledge of general office practices including but not limited to office administration, budget/accounting principles, procurement procedures, team building and personnel management
• Verbal and written communication skills with the ability to effectively interact with all levels of employees, irate customers, and other public agencies/officials in delicate, pressure situations
• Proficient in the use of Microsoft Office, PGW Legacy CICS Billing System, Kubra Bill Print System, PGW Interactive website
• Problem solving and analytical skills with the ability to develop creative solutions to delicate issues
• Organizational management skills with the ability to handle multiple tasks simultaneously and usually under short deadlines

Benefits

• Free Health Insurance
• Free Dental Insurance
• Pension Plan
• Free Parking
• Wellness Programs