Product Expert - Customer Care Agent

PhantomBuster is seeking a Product Expert to join their Level 2 Customer Care team. The role involves handling advanced support tickets, developing deep knowledge of the PhantomBuster platform, and feeding structured user insights back to the Product team.

Requirements

• 1-2 years of experience in a customer-facing role, ideally in a SaaS environment
• Familiarity with support tooling (e.g. Zendesk or similar platforms)
• Strong personal metrics
• Strong communication skills
• Well-organised and self-directed
• A knowledge sharer
• User-first mindset
• Curious about the product
• Fluent in English. French is a bonus

Benefits

• High-impact role in a growing, product-led SaaS company
• Real ownership over your queue, your insights, and the quality of what you deliver
• A collaborative, human-centred work environment