CH Operations Expert

The CH Operations Expert is responsible for overseeing complaint handling processes, facilitating communication between stakeholders, resolving complex complaints, mentoring and training new specialists, and ensuring accurate vigilance reporting to enhance product quality and customer satisfaction.

Requirements

• Bachelor's/ Master's Degree in Medical Sciences, Healthcare Management, Industrial Engineering, Supply Chain Management or equivalent.
• Minimum 14+ years of experience with Bachelor's in areas such as Complaint Handling Operations, Medical Device, Quality Assurance, Quality Control, Audit Support.
• Post-Market Surveillance Mechanisms, Quality Management Systems (QMS), Quality Specifications, Data Analysis & Interpretation, Regulatory Requirements, Root Cause Analysis (RCA), CAPA Methodologies, Continuous Improvement, Quality Risk Management, Complaint Management, Vigilance Reporting, Training Delivery, Training Content Development, FDA Audit Experience

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance