The Commercial S&SD Manager is responsible for driving operational excellence, commercial performance and solution design and delivery across ASEAN, India and META. This role oversees all AM&D S&SD-related activities in the region, ensuring streamlined processes, strong performance management, and effective delivery of the hardware, software, and services portfolio.
Requirements
- Bachelorâs or Masterâs degree in Health Sciences, Engineering, Information Systems, or a related discipline.
- Minimum 5 years of relevant experience with a Bachelorâs degree or minimum 3 years with a Masterâs degree in areas such as Service Delivery, Commercial Operations, Performance Management, or Technical Services.
- Proven experience in managing complex service operations across multiple geographies, preferably within APAC and/or Middle East regions.
- Strong track record in commercial service management, including service portfolio commercialization, order-to-sales conversion, and service revenue growth.
- Hands-on experience in technical issue escalation and resolution, working cross-functionally with engineering, product management, and field service teams.
- Solid understanding of hardware, software, and service-based solutions, ideally within healthcare, med-tech, or regulated environments.
- Demonstrated capability in performance management, including KPI, SLA/OLA tracking, financial metrics, productivity analysis, and NPS improvement.
- Proven ability to operate in crossâfunctional, matrixed global environments.
- Excellent English communication skills are required, with strong negotiation and stakeholder management capability.
- Willingness and ability to travel as needed to support business and service delivery requirements.
Benefits
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Global company with a rich and exciting history
- Company culture of impact with care
