Remote Support Engineer
PhilipsMassachusetts, United States
Posted April 13, 2026
82000 - 148000 USD
Contract / Temporary
About the Company
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Job Description
Deliver fast, expert remote support by resolving technical issues, prioritizing customer needs, and collaborating across teams to keep critical systems running smoothly and customers satisfied.
Requirements
- Provides advanced first-line remote technical support to customers by resolving issues within one or two low complexity modalities
- Receives, documents, and prioritizes customer service requests from various communication channels
- Documents all service activities thoroughly, including detailed diagnostics, troubleshooting procedures, resolutions, and case statuses
Benefits
- Generous Paid Time Off
- 401k Matching
- HSA (with company contribution)
- Stock Purchase Plan
- Education Reimbursement
