The Solution Engineer/SE serve as strategic technical consultants and project leaders, supporting Automation Solutions sales, applied system development, and project initiatives across focused vertical markets. Operating with a high level of autonomy, SEs design, implement, and support advanced solutions that integrate Phoenix Contact’s complex technical products with third-party components to meet specific customer or industry segment needs.
Requirements
- Develop an expert area of specialization (industry/technology) as directed by manager and attain related certifications
- Mentor and advise Associate Solution Engineers, Technical Service, Product Engineering, and Product Management on product performance in the field and suggest design changes to improve product performance and customer satisfaction
- Design training programs and training material to support complex control system projects
- Develop advanced system testing and troubleshooting processes utilizing spectrum analyzers, storage scopes, power monitors, volt meters, and other required test equipment
- Provide applied solution design and engineering support to the Control and Industry Solutions team
- Independently qualify and gather input for designs through functional specification review or by direct customer interaction
- Provide pre-sales technical support and develop a concept framework based on customer requirements and industry standards and practices
- Develop and implement test plans to validate proposed solutions
- Develop and serve as technical lead on ‘proof of concept’ or pilot applications
- Provide project management as required, and advise project team on technical issues throughout the project lifecycle
- Develop, implement, and provide on-site installation start-up support
- Perform application demonstrations together with Phoenix Contact sales engineer and/or PSE at potential customer sites
- Research and understand existing competitive and emerging products and technologies
- Document and internally communicate data supporting the development of new products to meet focus market/customer requirements
- Support the sales effort of Phoenix Contact’s complex technical products when positioned and sold as industry solutions at OEM, end-user, and system integrator focused accounts within primary and supported market segments
- Support Phoenix Contact field personnel and channel partners in technical aspects relating to the sale of systems and solutions
- Develop and conduct control solution presentations and technology seminars to targeted audiences
- Position Phoenix Contact as a technology leader through active involvement in industry related technical associations
- Develop and maintain an expert understanding of industrial networking and communication technologies. Specific expertise in Industrial Ethernet Protocols: Profinet, Ethernet/IP, and Modbus TCP
- Develop and maintain an expert working knowledge on all Phoenix Contact industrial products with specialized emphasis on IEC 61131 programming, industrial ethernet (wired and wireless), and networked I/O
- Maintain knowledge proficiency through continued participation in industry trade events and conferences including active participation in presenting Phoenix Contact Case Studies, etc.
- Attendance and participation in accordance with corporate policies in local, national, and international meetings
Benefits
- Medical, dental, and vision coverage
- 401k matching
- Generous time off package
- 16 weeks fully paid maternity leave
- 10 weeks fully paid paternity leave
- Life insurance
- Short & long-term disability
- Assistance
