Jamf Support
PhotonChennai, Tamil Nadu, India
Posted June 23, 2023
Full Time
About the Company
Photon is a global leader in AI and digital solutions, accelerating AI adoption and enabling Fortune 100 clients to stay agile and future-ready. With expertise in IoT, API management, big data analytics, and more, Photon combines AI management, digital innovation, and engineering excellence to drive lasting transformation for F500 clients across billions of touchpoints daily. Employing thousands worldwide, Photon's comprehensive suite of services positions them as a distinctive player in the converging digital and AI landscape.
Job Description
Jamf Support is seeking a highly skilled individual to troubleshoot and maintain Apple devices. The role involves providing direct support to end users, managing Apple software deployments, and ensuring smooth system operation. Strong customer service and technical communication skills are essential.
Requirements
- 1-2 years of troubleshooting experience in MacBook Support
- Proficiency in Mac Operating Systems
- Minimum of 3-5 Years of Experience supporting Apple MAC OS and IOS Platform Support
- Minimum of 2 years ability to troubleshoot issues related to systems, networks, and hardware
- Experience with Command-Line tools and macOS servers
- Good customer service and communication skills
- Knowledge of Apple business management and JAMF Pro
- Experience with Deployed macOS Security patches and Mac OS Applications
- Experience in Installation and uninstallation of applications
- Knowledge about Apple business management
- Experience in IM Management
- Experience with MDM
- Knowledge of Jamf Connect SSO Okta
- Experience with Apple Business Manager
- Experience with Casper composer
- Good experience with packages (Mac OS Applications)
- Good experience in packages (macOS Image process)
- Good experience in packages (Mac OS iOS)
- Good knowledge of MAC OS Imaging process
