Senior QA Manager

This role focuses on developing, implementing, and maintaining quality assurance protocols. The position involves root cause analysis, compliance audits, data analysis, and process improvement initiatives. The company has grown significantly and supports a large number of digital experiences for Fortune 500 clients.

Requirements

• Develop, implement, and maintain quality assurance protocols and procedures
• Conduct root cause analysis and implement corrective actions for quality issues
• Perform internal audits and support external audits
• Analyze quality data to identify trends and areas for improvement
• Develop and oversee testing processes including automated and manual
• Prepare quality documentation and reports
• Train staff on quality standards
• Collaborate with suppliers and customers
• Implement process improvements
• Lead efforts to implement process improvements