Service Designer | London

This Service Designer role focuses on understanding and improving service delivery through user-centered design. Responsibilities include planning system mapping, creating user journey maps, collaborating with cross-functional teams, and measuring service impact. The role requires a blend of research, user interaction, and practical application of design principles to deliver effective and engaging services.

Requirements

• Understanding and articulating clearly how services need to change from a user-centred, system, and business perspective.
• Planning and executing system mapping, customer journeys, and service specifications.
• Working closely with user researchers and design teams to improve design quality.
• Collaborating with product owners and leaders to drive product strategy.
• Identifying ways to reduce cost of delivery and improve outcomes.
• Designing with technologists and developers to live service.
• Facilitating workshops with diverse clients and stakeholders.

Benefits

• Competitive salary
• Opportunity for growth
• Collaborative work environment