Support Engineer | Chennai, India
PhotonChennai, Tamil Nadu, India
Posted March 15, 2024
Full Time
About the Company
Photon is a global leader in AI and digital solutions, accelerating AI adoption and enabling Fortune 100 clients to stay agile and future-ready. With expertise in IoT, API management, big data analytics, and more, Photon combines AI management, digital innovation, and engineering excellence to drive lasting transformation for F500 clients across billions of touchpoints daily. Employing thousands worldwide, Photon's comprehensive suite of services positions them as a distinctive player in the converging digital and AI landscape.
Job Description
The company is seeking a Support Engineer for Chennai, Tamil Nadu, India. The role involves providing technical support to customers, resolving issues, and working in a 24/7, rotating shift environment. Responsibilities include troubleshooting, documenting solutions, and ensuring customer satisfaction.
Requirements
- Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer or similar role.
- Hands-on experience with ticketing tools and documentation tools.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with desktop applications and help desk software.
- Excellent communication skills and multitasking.
- Ability to provide step-by-step technical help.
- Taking ownership of customer issues.
- Researching, diagnosing, troubleshooting and identifying solutions.
- Following standard procedures and policies.
- Ability to work on rotational shifts - 24/7.
