UX Strategist - New York

The UX Strategist is responsible for shaping end-to-end user experience strategy across digital products. The role combines user research, design thinking, business analysis, and product strategy to create intuitive, data-driven, and user-centric solutions.

Requirements

• Conduct qualitative and quantitative user research (interviews, surveys, usability testing)
• Analyze user behavior, customer journeys, and pain points using research tools and analytics
• Translate user insights into actionable design and business recommendations
• Develop UX strategy aligned with business goals, product roadmap, and customer expectations
• Create experience frameworks, service blueprints, journey maps, personas, and IA models
• Drive end-to-end experience design thinking workshops with stakeholders
• Partner with Product Managers to define features, scope, and UX acceptance criteria
• Identify gaps in the existing experience and propose strategic improvements
• Evaluate product ideas through ROI, feasibility, and customer impact
• Provide high-level UX direction for UI/UX designers, ensuring consistency and usability
• Review wireframes, prototypes, and interaction flows to ensure alignment with strategy
• Advocate for user-centered design principles across the organization
• Use data from analytics tools (GA, Hotjar, Mixpanel) to identify trends and opportunities
• Measure UX success metrics such as task success rate, NPS, CSAT, and conversion rates
• Conduct A/B testing and usability improvements based on user behavior insights
• Facilitate design thinking workshops, brainstorming sessions, and stakeholder interviews
• Communicate UX strategy, findings, and recommendations through impactful presentations
• Build consensus between business, design, and engineering teams

Benefits

• Medical benefits
• Vision benefits
• Dental benefits
• 401k retirement plan
• Variable pay/incentives
• Paid time off
• Paid holidays