Senior Finance Operations Account Manager
Pilot.comAtlanta, Georgia, United States
Posted November 10, 2025
61000 - 107000 USD year
Full Time
About the Company
Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business.
Job Description
Pilot is building a first-of-its-kind, hybrid software/service solution to tackle the financial back office so that founders and business owners can focus on building and running their businesses. The Finance Operations team partners with customers to support them in their business goals. As a Senior Finance Operations Account Manager, you will leverage our advanced tech to eliminate common errors, deliver faster results, and deliver an elevated customer experience overall.
Requirements
- Leverage Pilot software to produce high quality books and financial reports
- Develop scalable and accurate accounting workflows to record a customer’s financial activity accurately and efficiently
- Build strong relationships with and provide exceptional experience to a portfolio of customers
- Mentor and develop newer team members
- Manage complex client portfolios with high efficiency and minimal manager support
- Handle client escalations independently and make sound judgment calls on client issues
- Mentor and coach junior team members through knowledge sharing and feedback
Benefits
- Flexible vacation/time-off policy
- All federal holidays are observed
- Competitive benefits package including wellness benefits such as Modern Health, Headspace, One Medical, Aaptiv and Rightway
- Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
- 401(k) plan
