Medical Coordinator - Urology

The Medical Coordinator serves as a key clinical support and care coordination professional within the multi-specialty clinic, ensuring the efficient flow of patients through the continuum of care.

Requirements

• Answer incoming calls using approved scripting
• Escalate urgent requests immediately using approved communication tools
• Accurately document and relay messages to staff and providers
• Register new patients, verify demographic and insurance information, and process referrals in accordance with clinic policy
• Schedule patient appointments and provide directions and pre-appointment instructions
• Verify insurance eligibility, complete benefit verification and precertification forms, and communicate with insurance carriers by phone or online portals
• Obtain prior authorizations for procedures and surgeries, ensuring accurate codes, providers, and place of service to minimize denials
• Coordinate with financial counselors regarding benefit information and escort patients when appropriate
• Provide coverage for front office staff during PTO, including scheduling surgeries with hospitals or surgery centers and preparing surgical packets