Member Services Representative
PINNACLE FIT CLUBS LLCMississippi, United States
Posted March 27, 2026
10.5 - 10.5
Full Time
About the Company
Planet Fitness is an E-Verify Company that values diversity and inclusion.
Job Description
The Member Services Representative is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment.
Requirements
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk-related activities, including answering phones, checking members into the system, and facilitating updates to members’ accounts.
- Maintain the cleanliness, organization, and safety of the club.
Benefits
- FREE Black Card Membership!
- Paid Time Off (PTO)
- Health Insurance
- HSA (Health Savings Account)
- Dental
- Vision
- Life/AD&D
- Voluntary Short Term Disability (STD)
- Voluntary Long Term Disability (LTD)
- 401k plan