Member Services Representative
PINNACLE FIT CLUBS LLCMississippi, United States
Posted March 27, 2026
10.5 - 10.5
Full Time
About the Company
Planet Fitness is an E-Verify Company and an equal opportunity employer.
Job Description
The Member Services Representative is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. The role involves greeting and engaging with members, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts.
Requirements
- Greet members, prospective members, and guests
- Handle front desk-related activities
- Maintain cleanliness, organization, and safety of the club
- Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor
- Report any broken or missing amenities or equipment
- Follow the 'Lost and Found Policy'
Benefits
- FREE Black Card Membership
- Paid Time Off (PTO)
- Health Insurance
- Medical & Prescription drug plans
- HSA (Health Savings Account)
- Dental
- Vision
- Life/AD&D
- Voluntary Short Term Disability (STD)
- Voluntary Long Term Disability (LTD)
- 401k plan after 3 months of service