Member Services Representative
PINNACLE FIT CLUBS LLCJackson, Mississippi, United States
Posted April 7, 2026
10.5 - 10.5
Part Time
About the Company
Pinnacle Fit Clubs LLC, headquartered in Rosemont, Illinois, manages over 93 Planet Fitness franchises nationwide, employing more than 1,200 fitness professionals. The company focuses on delivering accessible, judgement‑free workout environments that emphasize community, wellness, and inclusive training across cardio, strength, and hydro‑massage services. By fostering a supportive culture that rewards progress rather than shaming, Pinnacle differentiates itself as a leader in creating welcoming fitness spaces for all demographics.
Job Description
The Member Services Representative is responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. The representative will greet and engage with members, address inquiries, conduct facility tours, resolve issues, and ensure a clean, safe, and inviting environment during AM, PM, or Overnight shifts.
Requirements
- Must be a minimum of 16 years of age.
- Must be able to Lift, pull, push a minimum of 25lbs.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Basic computer proficiency.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Satisfactory background check.
- Must be 18 years of age or older for Overnight position.
- Must be able to work alone and independently for Overnight position.
Benefits
- FREE Black Card Membership!
- Paid Time Off (PTO)
- Health Insurance
- Medical & Prescription drug plans
- HSA (Health Savings Account)
- Dental
- Vison
- Life/AD&D
- Voluntary Short Term Disability (STD)
- Voluntary Long Term Disability (LTD)