Member Services Representative FT
PINNACLE FIT CLUBS LLCIndiana, United States
Posted April 6, 2026
13 - 13
Full Time
About the Company
Pinnacle Fit Clubs LLC, headquartered in Rosemont, Illinois, manages over 93 Planet Fitness franchises nationwide, employing more than 1,200 fitness professionals. The company focuses on delivering accessible, judgement‑free workout environments that emphasize community, wellness, and inclusive training across cardio, strength, and hydro‑massage services. By fostering a supportive culture that rewards progress rather than shaming, Pinnacle differentiates itself as a leader in creating welcoming fitness spaces for all demographics.
Job Description
The Member Services Representative is responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. They will work independently, ensuring the safety, security, and cleanliness of the facility, and fostering a welcoming atmosphere.
Requirements
- Must be a minimum of 16 years of age.
- Must be able to Lift, pull, push a minimum of 25lbs.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills.
- Strong listener with the ability to empathize and problem solve.
- Basic computer proficiency.
- Demonstrate diplomacy in all interactions.
Benefits
- FREE Black Card Membership!
- Paid Time Off (PTO)
- Health Insurance - First of the month following hire date
- Medical & Prescription drug plans
- HSA (Health Savings Account)
- Dental
- Vision
- Life/AD&D
- Voluntary Short Term Disability (STD)
- Voluntary Long Term Disability (LTD)
- 401k plan after 3 months of service