Customer Support Specialist

We are looking for a Customer Support Specialist to provide direct customer support via phone, email, and chat to existing PitchBook clients. The ideal candidate will have a good attitude, be willing to learn and adapt to new ideas and concepts, and have a people-first attitude.

Requirements

• Respond to chat, phone, and email contacts from customers
• Achieve contact volume and quality goals measured quarterly
• Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues
• Work collaboratively with other support specialists to resolve customer questions and issues
• Document the details of each interaction in Salesforce
• Partner with global teams to ensure continuous support availability
• Support the vision and values of the company through role modelling and encouraging desired behaviours
• Participate in various company initiatives and projects as requested

Benefits

• Private medical insurance
• Dental scheme
• Additional medical wellness incentives
• Life cover
• Paid sabbatical program after four years
• Paid parental leave
• Education subsidies
• Robust training programs on industry and soft skills
• Minimum 25 days annual leave and volunteer days
• Employee resource groups
• Company-wide events
• Employee referral bonus program
• Quarterly team building events
• 10% Pension contribution
• Income protection
• Shared ownership employee stock program
• Transportation stipend