Service & Sales Operations Analyst
Pitco Frialator LLCMassachusetts, United States
Posted March 11, 2026
Full Time
About the Company
Pitco is a pioneering Middleby Company founded in 1918 by J.C. Pitman, leading the industry in delivering top-tier fryers, rethermalizers, and pasta cookers.
Job Description
Join Pitco, a pioneering Middleby Company, as a Service & Sales Operations Analyst. This analytics-focused role supports Pitco’s Service and Sales Operations teams by developing warranty reporting, KPIs, and insight generation across Global Warranty software and AMI to reduce warranty cost, improve claim cycle time and accuracy, and strengthen feedback loops to Quality/Engineering and Product Management.
Requirements
- Develop, automate, and maintain recurring warranty dashboards and scorecards using data from warranty management systems and AMI.
- Track and report key warranty metrics (e.g., claim volume, approval/denial rate, cycle time, aging, cost per claim, parts vs. labor mix, repeat claims, top models/failure codes).
- Create ad hoc analyses for leadership to support escalation management, commercial decisions, and strategic initiatives.
Benefits
- Paid time off
- 401k matching
- Tuition reimbursement
