We're redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.
Requirements
- Own and ship AI features such as our agents, assistants, insights and more - from concept to production.
- Design and implement backend services for AI integrations and data pipeline.
- Build robust APIs and abstractions for internal AI usage
- Drive system scalability: caching, optimization, processing patterns, etc
- Contribute and drive the evolution of the infrastructure for AI including architecture, evaluation and iteration pipelines.
- Solve complex AI challenges around AI accuracy, reliability, and quality – using rigorous quantitive approaches.
- Advocate for our work externally – writing, speaking, and engaging with the broader AI community.
