Customer Support Specialist

Plane is an incisive response to config-heavy, opinionated, and restrictive project management software. We're a modern product start-up that obsesses over new and power users equally, empowering teams everywhere with the simplest, most delightful work management experience on the planet.

Requirements

• 2+ years of experience in customer-facing support
• Fluent English (written/verbal)
• Exceptional clarity in explaining intricate features
• Self-starter with ownership mindset
• Flexible with work hours and work days
• Thrives in fast-scaling SaaS environments
• Hands-on with Plane or similar tools (nice-to-have)
• Experience in compliance-heavy spaces (SOC2, ISO 27001) (nice-to-have)
• Proven track record scaling support processes in startups (nice-to-have)

Benefits

• Competitive salary
• Equity
• Flexible work hours and work days
• Opportunities for professional growth and development
• Hybrid/remote flexibility available based on performance and business needs