Guest Relations Specialist
Planet 13 Holdings, Inc.Las Vegas, Nevada, United States
Posted March 18, 2026
Part Time
About the Company
Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field.
Job Description
The Guest Relations Specialist welcomes on-site visitors, determines the nature of their business, and announces visitors to the appropriate personnel. The Guest Relations Specialist is also responsible for providing exceptional customer service, managing client inquiries, and ensuring a welcoming and informative experience for all visitors.
Requirements
- Must have open availability
- Greet all customers in a friendly welcoming manner
- Provide accurate wait times and monitor waiting lists
- Monitors visitor access and issues passes when required
- Accurate and timely data entry of patient and/or customer profiles
- Working knowledge of cannabis and retail products
- Surveying guests on how they found us
- Performs other clerical duties as needed, such as filing, photocopying, and collating
- Creates an exceptional customer service experience with guests
- Comply with all HR policies including confidentiality and non-disclosure
- Assist with the implementation of company policies, standard operating procedures, and performance standards
- Maintain a clean and organized work environment
- Daily compliance with company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules
Benefits
- Paid time off
- Osha 10 Industry Training (company paid)
- NV State Agent Card Required
