Service Desk
Planet FitnessTowson, Maryland, United States
Posted July 15, 2025
15 - 16
Part Time
About the Company
Planet Fitness is one of the largest fitness franchisors in the United States, operating over 2,600 clubs across the U.S., Canada, Mexico, Panama, Australia, Spain, Puerto Rico, and the District of Columbia. The company offers an affordable, highâquality fitness experience centered around its âJudgement Free ZoneÂźâ philosophy, which emphasizes a welcoming environment for people of all fitness levels. Planet Fitness focuses on accessibility, consistent service quality, and a culture that encourages motivation, fun, and inclusivity. Its expansive global footprint and commitment to creating a nonâintimidating workout space set it apart from traditional gym models. The brand actively recruits talent to expand its network and continue shaping the future of fitness.
Job Description
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment, providing excellent customer service to both members and non-members.
Requirements
- Greet all members and guests upon arrival and say goodbye upon departure;
- Monitor club access to both members and non-members;
- Answer questions and handle member and guest complaints;
- Answer phone calls and provide information to prospects;
- Give tours to prospective members;
- Sell memberships, write agreements, and enter new members into database;
- Operate Point-of-Sale system and collect balances on past due accounts;
- Organize and maintain customer service front desk;
- Schedule appointments for fitness training sessions;
- Complete the Club Walk-Around every 20 minutes and complete checklists;
- Answer questions and give guidance to new employees;
- Perform beginning of shift and end of shift procedures;
- Perform club housekeeping including, but not limited to: cleaning equipment, under equipment, hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls, dusting vents, wiping tile, walls, and doors, vacuuming and mopping floors, replenishing toilet paper and soap, emptying trash cans, and maintaining organization of cleaning closet.
Benefits
- Positive and professional environment where our brand promise is âJudgement Free Zoneâ
- Growth Opportunities: over 90% of our management team started as an entry level team member
- Competitive pay
- 401K Retirement Fund (Annual discretionary employer match up to 6%)
- Regular involvement in community outreach events
- Free employee Black Card Membership