Service Desk

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members.

Requirements

• Greet all members and guests upon arrival and say goodbye upon departure;
• Monitor club access to both members and non-members;
• Answer questions and handle member and guest complaints;
• Answer phone calls and provide information to prospects;
• Give tours to prospective members;
• Sell memberships, write agreements, and enter new members into database;
• Operate Point-of-Sale system and collect balances on past due accounts;
• Organize and maintain customer service front desk;
• Schedule appointments for fitness training sessions;
• Complete the Club Walk-Around every 20 minutes and complete checklists;
• Answer questions and give guidance to new employees;
• Perform beginning of shift and end of shift procedures;
• Perform club housekeeping including, but not limited to:
• Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
• Dusting where and when necessary including vents;
• Wiping tile, walls, and doors;
• Vacuuming and mopping floors;
• Replenishing toilet paper and soap;
• Emptying trash cans;
• Maintaining organization of cleaning closet;
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members;

Benefits

• Positive and professional environment where our brand promise is ‘Judgement Free Zone’
• Growth Opportunities: over 90% of our management team started as an entry level team member
• Competitive pay
• 401K Retirement Fund (Annual discretionary employer match up to 6%)
• Regular involvement in community outreach events
• Free employee Black Card Membership