AI Customer Experience Manager
PlayOn! SportsAlpharetta, Georgia, United States
Posted February 2, 2026
Full Time
About the Company
PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space.
Job Description
We are looking for an AI Customer Experience Manager to join our School Operations Team. The role involves managing and optimizing conversational AI bots, enhancing customer satisfaction and experience, staying current and driving innovation, and measuring and reporting on performance.
Requirements
- 2+ years' experience in conversational design and natural language processing to create customer facing AI channels (chatbot, voicebot)
- 2+ years' experience with either Zendesk or Salesforce
- Strong customer experience background, preferably in a QA, Training, or Leadership role
- Excellent communication and storytelling skills
- Experience in project management, as it relates to building APIs and helpbots through 3rd parties
- Experience with data analytics and ability to create reporting tools to extract insights and make data-informed decisions
Benefits
- Multiple medical insurance plans to choose from
- Dental, vision life and disability insurance
- Employee Emergency Fund
- Company equity (stock options)
- Open PTO policy
- 401K plan with company match
