VP, Customer Experience
Plexus WorldwideScottsdale, Arizona, United States
Posted May 18, 2026
Full Time
About the Company
Plexus Worldwide, a renowned direct-selling company, recognized as a top employer, dedicated to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management products, and personal care products.
Job Description
VP, Customer Experience at Plexus Worldwide. Build the future of customer experience across every touchpoint, channel, and market. Redesign the customer journey from the ground up, blending human-centered service, AI-driven innovation, scalable systems, and operational excellence to create a world-class omni-channel experience for customers and ambassadors.
Requirements
- 12+ years leading customer service, customer experience, or contact center teams
- 5+ years in senior leadership (Director level or above)
- Experience leading multi-site and/or international contact center operations
- Proven success scaling customer support in high-growth environments
- Strong experience with CRM systems, telephony platforms, AI tools, and customer service technologies.
Benefits
- Highly rated and competitive medical plans
- 401k with company match and immediate vesting
- 1-on1, personalized health coaching
- Many other voluntary benefits
