Customer Care Representative Bilingual Preferred

PLS is a leading retail provider of financial services, and the Customer Care Representative is responsible for servicing internal and external customers by providing information about financial products and services and customer concerns.

Requirements

• Previous Contact Center experience is a plus
• Minimum of one or more years of customer service experience
• High school diploma or equivalent
• The ability to communicate clearly and effectively in Spanish is a plus
• Customer service-oriented with the ability to handle difficult situations
• Excellent customer service and organizational skills
• Experience working in a fast-paced environment with demonstrated ability to manage multiple competing tasks, and ability to complete all work accurately and in a timely manner
• Strong skills to analyze, prioritize, and/or establish a resolution for customer inquiries
• Computer literacy in Microsoft Windows operating system and Microsoft Office
• Ability to work flexible hours, including evenings and holidays as required to support business initiatives
• Ability to complete efficient data entry
• Ability to establish and maintain effective working relationships with peers, customers, and management
• Ability to readily accept and adapt to changes in work environment, priorities and regulations
• Ability to work both independently and as a team member
• Excellent written and oral communication skills

Benefits

• Medical/dental/vision
• 401k
• Vacation
• Opportunities for advancement
• On-going training available