The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns.
Requirements
- Maintenance and service of fuel cells at customer sites.
- Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
- Providing on-call and emergency support service to customers as required
- Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
- Purchasing tools, equipment, and parts for customer service and support as required.
- Maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
- Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
- Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
- Exhibiting and enforcing safety procedures in the field or customer sites.
- Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
- Represent Plug Power in a professional manner at all times and in all interactions
- Perform other duties as assigned.
Benefits
- Health, Dental & Vision Insurance
- 401(k) with 5% company match
- Bonus eligibility
- Paid time off including vacation, personal, floating holidays, sick and volunteer time off
- Paid Holidays
- Lifestyle Reimbursement Program
- Education Assistance
- Global access to mental health support and counseling professionals
- Employee Assistance Program