IT & Business Operations Specialist

PLUS Communications is seeking an IT & Business Operations Specialist to manage and optimize essential IT infrastructure and operations, overseeing technical support, systems administration, and business operations initiatives.

Requirements

• 2-3 years of help desk experience
• Bachelor’s degree or equivalent technical certifications
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, and related tools)
• Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk, or similar)
• Meticulous attention to detail, strong organizational skills, and a positive, can-do attitude
• High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
• Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm
• Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects
• Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information
• Work independently on IT projects with minimal supervision while remaining adaptable to environmental changes and communicating technical updates effectively across all organizational levels

Benefits

• Competitive compensation
• Year-end bonus opportunity
• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• Life insurance
• Paid parental leave program
• Paid vacation
• Paid sick leave
• Work from home hybrid environment