As a Personal Banker within PNC's Retail organization, you will be based in Cincinnati, OH at the Groesbeck branch. The role involves acquiring and deepening the branch customer base through proactive sales and service activities, and managing the customer experience to improve their financial wellbeing.
Requirements
- Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
- Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
- Collaborates with ecosystem partners to grow customer's share of wallet.
- Positions PNC solutions to drive new revenue and customer loyalty.
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process.
- Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
- Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
- Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match, pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- 11 paid holidays each year
- 9 occasional absence days each year
- Between 15 to 25 vacation days each year
- Disability accommodations
