Product Manager II responsible for improving and evolving the end-to-end customer experience for small and mid-sized business credit card products. Partners with technology teams, product owners, operations, marketing, and other cross-functional stakeholders to translate customer needs and business objectives into prioritized product enhancements. Reviews customer journeys across servicing and ongoing usage to identify friction points, define opportunities, and deliver meaningful improvements.
Requirements
- Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products
- Participates in customer focused quality assessments and improvement processes
- Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements
- Manages the development, production, roll-out, pricing or promotion of less complex products or initiatives, and recognizes, anticipates and resolves operational and process problems that arise
- Works with internal and external partners including sales, marketing, digital channel delivery, and may participate in client-facing activities throughout the product lifecycle
- Supports risk management, compliance, and audit needs as necessary
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level
- years of service
