Sr Process Quality Associate

This is a hybrid role that requires going to the office at least one day a week. The role is responsible for evaluating and strengthening quality standards across customer interactions and operational workflows.

Requirements

• 5+ years of experience in Quality Assurance, Operations, Process Governance, or a related field
• Experience evaluating customer-facing interactions and/or back-office operational tasks using structured scorecards
• Demonstrated ability to analyze performance data and translate findings into actionable insights
• Bachelor’s degree in Business, Operations, or a related discipline (or equivalent practical experience)
• Strong written and verbal communication skills
• Proficiency in Google Suite, Slack, and Salesforce

Benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace
• Global Experience: Collaborate with an international team and learn from global practices