Tech Support Associate

Tech Support Associate for Popmenu, a company that partners with restaurants to help them thrive. As a client support specialist, you will be part of a growing support team dedicated to helping restaurants succeed.

Requirements

• Two years' experience in client support, customer service, or a similar role with a track record of delivering clear guidance and identifying when issues need escalation
• Confidence supporting clients across multiple channels, including chat, phone, email, and SMS, while keeping context and tone consistent
• Strong verbal and written communication skills with the ability to simplify technical concepts
• Comfort with basic troubleshooting steps plus an eagerness to learn more about domains, software, and website behavior over time
• Strong time management and organizational habits with the ability to handle multiple support channels at once
• Willingness to work weekends or adjusted hours when needed
• Team oriented mindset and ability to adapt in a fast-paced environment
• Experience with Salesforce, Zendesk, Intercom, or similar help desk tools is a plus