Branch Operations Specialist or Branch Operations Officer

Provides personalized banking services to financial institution clients, performs banking operations duties, and provides leadership and training to staff members. Ensures compliance with Bank policies and regulations and supports Branch Manager in promoting Branch growth.

Requirements

• Schedules branch staff to ensure appropriate branch coverage
• Works with staff to ensure a positive customer experience
• Keeps current with operational standards and procedures
• Ensures Branch Certification package is accurate and complete
• Maintains branch security
• Informs and advises clients of resolution on account disputes and other account activity
• Handles all daily operational duties and reports
• Reviews reports for the branch and approves or declines exceptions
• Performs teller duties, opens new accounts, and performs callback of new accounts and file maintenance
• Reviews new account openings for adherence to published procedures and regulatory requirements
• Answer phones and handles escalated customer service concerns

Benefits

• 401(k) or other defined contribution pension plan
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Short and Long-Term Disability Insurance
• Life Insurance
• Vision and Hearing Care