Branch Operations Specialist or Branch Operations Officer
Poppy BankCalifornia, United States
Posted January 13, 2026
Full Time
About the Company
Poppy Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Description
Provides personalized banking services to financial institution clients by performing various duties, including scheduling staff, ensuring compliance, and promoting branch growth. Branch Operations Specialist or Branch Operations Officer position available.
Requirements
- Schedules branch staff to ensure appropriate branch coverage
- Works with staff to ensure a positive customer experience
- Keeps current with operational standards and procedures
- Maintains branch security by coaching and training staff in security procedures
- Informs and advises clients of resolution on account disputes and other account activity
- Handles all daily operational duties and reports
- Reviews reports for the branch and approves or declines exceptions within established limits
- Performs teller duties, opens new accounts, and performs callback of new accounts and file maintenance
- Reviews new account openings for adherence to published procedures and regulatory requirements
- Answer phones and handles escalated customer service concerns
Benefits
- Paid time off
- Mileage reimbursement
