The Teller position is primarily responsible for the accurate processing of paying and receiving transactions while providing courteous, timely, and informative service to ensure that the customer feels completely satisfied.
Requirements
- Effectively execute teller banking transactions
- Process payment and receipt of transactions
- Reference the client by name in all transactions
- Maintain minimum amount of cash in teller's area
- Re-stock and balance assigned cash drawer
- Assist in the processing of night depository bags and currency
- Be responsible to act in accordance of all bank policies and regulation
- Work with branch manager and supervisor to attain or exceed individual goals
- Confidently build effective, trust-based relationships with clients
- Support marketing campaigns and product launches
- Educate clients on self-service capabilities
- Interact and work closely with the management team
- Promote environment of ongoing customer feedback and continuous improvement
- Effectively respond to customers requesting to update or close their accounts
- Attentively listen to the customer to address any questions or problems the client may have
- Support the management of compliance functions
- Promote the branch's active involvement within the community
- Proactively identify fraudulent or forged documentation and/or activity
- Maintain confidentiality of customer information
Benefits
- comprehensive health plan
- flexible time off options
- savings and investment plans