Customer Experience Associate (2-Year Contract)

We are seeking a Customer Experience Associate to join our Marketing team in Singapore. The successful candidate will be responsible for delivering outstanding customer service, managing service bookings and enquiries, and collaborating with stakeholders to ensure a seamless customer journey.

Requirements

• Singaporean or Singapore Permanent Resident (SPR) preferred
• Prior experience in a call centre, customer service, or service appointment coordinator role, ideally within the automotive, hospitality, or luxury service industry.
• Strong communication skills with a warm, customer-centric approach and professional phone etiquette.
• High level of organisational ability with excellent attention to detail, accuracy, and follow-through.
• Proficiency in Microsoft Office; prior experience with DMS or CRM systems is an advantage.
• Ability to multitask effectively in a fast-paced, high-volume environment.
• Problem-solving mindset with the ability to handle first-level escalations calmly and professionally.
• Positive attitude, proactive approach, and strong teamwork skills.
• Ability to work a 5.5-day work week.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance