Claims and Resolution Agent

Join our team as a Claims and Resolution Agent and play a key role in the end-to-end management of claims related to delivery operations. This role requires strong attention to detail, an investigative mindset, and the ability to operate in a structured, process-driven environment.

Requirements

• Receive and process claims through various platforms
• Accurately enter and manage data within company systems
• Conduct investigations by reviewing documentation, photos, and case details
• Assess circumstances and determine liability
• Communicate professionally with customers, clients, internal teams, and external partners
• Ensure consistent follow-up until full resolution of each claim
• Apply and adhere to internal processes and compliance standards
• Manage priorities effectively and meet established deadlines

Benefits

• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family's well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering