We deliver industry-leading data management solutions and services to the global investment management community, and we're seeking a Senior Application Support Engineer to join our team.
Requirements
- Develop deep expertise in Portfolio BI applications, client workflows, and supporting technologies
- Investigate, troubleshoot, and resolve complex application, integration, and database-related issues
- Analyze system behavior and perform root cause analysis for recurring production incidents
- Develop and maintain integrations between Portfolio BI platforms and third-party applications
- Design and deliver custom reports, web grids, and Windows-based solutions to meet client requirements
- Optimize SQL queries, ETL processes, and database performance within production environments
- Collaborate with Development, Product, and Infrastructure teams to implement scalable long-term solutions
- Conduct proactive system audits and preventative maintenance activities
- Manage multiple support requests and priorities while ensuring timely client communication and issue resolution
- Maintain detailed documentation of issues, resolutions, and technical processes
- Provide technical guidance and support to clients regarding application functionality and operational workflows
- Bachelor’s degree in computer science, Engineering, Information Systems, or a related field
- Strong experience troubleshooting enterprise applications in production environments
- Demonstrated ability to read and understand C# code
- Advanced SQL skills, including query development, performance tuning, and troubleshooting
- Experience with ETL processes, data integrations, and database performance analysis
- Understanding of n-tier application architecture and enterprise system design principles
- Strong analytical and problem-solving skills with exceptional attention to detail
- Ability to prioritize and manage multiple issues in a fast-paced, client-focused environment
- Excellent written and verbal communication skills in English
- Experience communicating directly with external clients and business stakeholders
Benefits
- Private medical insurance package
- 23 vacation days per year
- Permanent employment contract
- Access to training and coaching platforms
- Professional certifications sponsored by the company
- Company Lunches & Socials
