Digital Customer Success Program Lead

PortSwigger is a company that creates world-class tooling to help security teams and developers uncover and fix vulnerabilities. We're a successful, engineering-led organisation that values learning and delivery. We're looking for a Digital Customer Success Program Lead to design, lead, and evolve our Digital Customer Success strategy.

Requirements

• Significant experience in Digital Customer Success within B2B SaaS
• Strong analytical and systems-thinking mindset
• Hands-on experience with CS platforms and lifecycle automation
• Proven ability to work cross-functionally and influence without authority
• A growth mindset, strong communication skills, and emotional intelligence

Benefits

• Private healthcare
• Pension contributions
• Flexible working
• Generous holiday allowance
• Support for learning and development